Lou Downe

Director of Design and Service Standards for the UK Government

Lou Downe

Director of Design and Service Standards for the UK Government
Government Digital Service
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Biography

Lou Downe is Director of Design and Service Standards for the UK Government at the Government Digital Service.

Lou joined the UK Government in 2014 and founded the discipline of service design in government. Four years later they now lead a community of over 3,000 designers, user researchers and content designers across government – and the direction of a £5m programme of design standards, products, and activities focussed on enabling government to transform services to meet user needs.

They are a passionate believer in the responsibility of design to create a world which benefits everyone, and are a prominent protagonist for transparency and ethics in the design industry.

All session by Lou Downe